By booking your pet's travel with Overland Pet Freight Ltd, you acknowledge and agree
to our Terms & Conditions by signing and dating this document.


1.    As the owner, you are responsible for supplying all appropriate/correct
      documentation, including pet passport, health certificate, vaccinations and other
      immigration documentation.

2.   You will be asked to complete an Authorisation to Travel and a
      Wellness Questionnaire for your pet(s) when confirming your booking and prior to
      travelling. You are responsible for ensuring all documentation is completed correctly.
      Failure to disclose information, may prevent your pet(s) from travelling.

3.   Payment Terms:
      (a) A non-refundable deposit is required to secure your pet’s travel. The remaining
           balance is due 10 days prior to the travel date.
      (b) Cancellation within 10 days of departure will result in the loss of deposit and
           may incur additional charges.
      (c) Cancellation on the day of travel, or whilst in transit will incur a 50% charge of
           the total amount invoiced.
      (d) Bookings made within 10 days of travel will require payment in full, which will
           also include the deposit.
      (e) If payment is not received in time, we have the right to cancel your booking.

4.   Overland Pet Freight Ltd will ensure your pet has a comfortable journey. We will try
      to keep to schedule. However, we may need to adjust our route slightly due to
      traffic, weather, ferries and mechanical issues. We are not responsible for delays out
      of our control.

5.   If your travel date needs to be rescheduled or your pet(s) is unable or unfit to travel
      on the agreed date, we will transfer your deposit (excluding veterinary and licensing
      fees) to an alternative date that is mutually convenient. The cost of your new pet
      travel arrangements will be based on the pricing applicable at the time the change is
      made. Please note that no price reduction will be offered, even if the cost of the new
      travel arrangements is lower than your original booking.

6.   In the event of an emergency, you will be notified immediately, and your pet(s) will
      be taken to the nearest vet if required. All vet fees will be the responsibility of the
      owner.

7.    If, due to unforeseen circumstances, Overland Pet Freight Ltd has the right to cancel
      your pet travel, you will be offered an alternative travel date.

8.   Overland Pet Freight Ltd will ensure your information is not shared in accordance
      with general data protection regulations.


Name: ….........................................................................


Signature: …...............................................................… Date: ……………………..………..



1 January 2025